You have the right to cancel your order up to 14 days after receipt. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping if the entire order is returned. If you have purchased several products and want to return 1, only this amount will be refunded.
Only the costs for return from your home to the web store are for your own account. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To exercise this right, you can contact us via [email protected] We will then refund the order amount due within 14 days after registering your return, provided that the product has already been received in good order.
- Log in to your account. If you do not have an account, please send an email to [email protected]
- Go to my orders
- Click on view for the order of which you want to return something
- Then click on return items
- You can then select the item you want to return and select the quantity.
- Please indicate the reason why you want to return it
- Click on send
Exclusion of the right of withdrawal is only possible for products:
-When these have already been opened and used.
-30 ml test products
-50 ml starting package
9606 RR Kropswolde
We recommend that you first make your complaints known to us by emailing [email protected]
If this does not lead to a solution, it is possible to register the dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.